Refund policy

Warranty & Returns

If your item has an issue, please contact our support team at Lisa@osybz.com with your order number, SKU, a detailed description of the problem, and clear photos or videos showing the issue and product packaging. We will review your request promptly and provide a solution.

30-Day Money Back Guarantee

1. Defective items (non-human damage): You can return items within 30 days of delivery for a full refund or exchange. We cover the return shipping costs.
2. Change of mind: You may return undamaged, unused items within 30 days of delivery for an exchange or refund. The buyer is responsible for return shipping costs.

How to Initiate a Return

To start a return, please contact us at Lisa@osybz.com to receive return authorization (RMA) and the designated return address. Please do not ship items back without prior authorization.

Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 5–7 business days.

3-Month Exchange Warranty

Within 3 months of purchase: Free exchange for faulty goods. The buyer covers return shipping to send the item back, and we cover the shipping cost of sending the replacement.

12-Month Repair Service

Within 12 months: Free repair service. Buyer covers return shipping; we cover reshipment. After 12 months: Paid repair service is available. Note: Man-made damage voids warranty.

Wrong Item or Missing Goods

• If we sent the wrong item: Full refund or free replacement.
• Missing items: Please inspect the package upon arrival and contact us immediately with photos of the parcel and packaging.

EU Customers (14-Day Right of Withdrawal)

Customers located in the European Union have the right to cancel or return their order within 14 days without giving any reason, in accordance with applicable statutory regulations.