Shipping policy

We will process and ship your order within 1–3 business days after payment confirmation (excluding weekends and holidays). Estimated delivery time is 7–15 business days, depending on your destination and courier schedule.

We offer Free Standard Shipping ($0.00) on all eligible orders to our supported countries and regions. All shipping methods and fees are clearly displayed at checkout before you complete payment. We are not responsible for delays caused by customs, carrier disruptions, or events beyond our control.

Once your parcel is dispatched, we will send you an email with the tracking number. If your package shows delivered but you have not received it, please contact us within 7 days.

Duties, import taxes, and customs fees may apply depending on the destination country's regulations and are the customer's responsibility.

For any shipping-related questions or inquiries, please contact us at Lisa@osybz.com.